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Delivery information

Refund Policy

If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 120 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.

We are dedicated to delivering your floral and gift orders in a timely manner. The actual time and date your order is delivered is affected by the time of day your order is placed, weather conditions, and whether the destination is a remote location. Our delivery policies explain the delivery options available to you and how we process orders.

Delivery Status
You may inquire into the status of any existing order by e-mail us at Please have your order number available for prompt service. If we have any difficulties with your order, we will contact you by telephone and/or e-mail.

Floral Deliveries to Ukraine
Please, allow a minimum of 1 business days to process the delivery. For some remote destinations 2-3 business days may be necessary to complete yur order. Orders received after 12:00 noon in the recipient's time zone may be delivered the next delivery day. We cannot guarantee delivery on Sunday and legal holidays. Please make sure that your order information is accurate and complete in order to avoid delivery delays. Unfortunately, we cannot deliver to PO boxes.

In case of incomplete/incorrect address, information or phone numbers resulting in non-delivery, NO REFUND is possible due to the infrastructure costs involved and to the fact that flowers is a perishable item.

Please visit this page for more detailed information.

Floral Order Delivery Times
Most florist shops make deliveries during normal business hours (9 AM to 7 PM). However, since we do not know each florist's delivery schedule for a particular day, we will be unable to guarantee delivery requests for a specific time or within an hourly range. Requests may be taken for either an AM or PM delivery, but they cannot be guaranteed.

If the recipient is not at home at the time of delivery, the florist may choose to:

  • Leave the arrangement with a neighbor and attach a note to the recipient's door stating who accepted the arrangement on their behalf.
  • Leave a note on the recipient's door asking the recipient to call the florist's shop and arrange a convenient time for re-delivery.
  • Call the recipient first to arrange a delivery time.
If the recipient is at work all day, we suggest sending the arrangement to the workplace. Incomplete or incorrect address or phone numbers may delay delivery.

Holiday Delivery Information
Due to increased volume of floral and gift orders being delivered during peak holiday periods, most florists require flexible delivery dates during these times. For this reason we cannot offer same-day or nexy-day delivery during the following major floral holiday periods: Christmas, New Year's Eve, Orthodox Christmas, Valentine's Day, Women's Day and Easter.

12 reasons for which we can be trusted to deliver flowers. Our customer support around the clock. Communication in any convenient manner and Online Support in Nikolaev: phone: +3 (8067) 702-64-06 e-mail: ICQ: 276086396 Business Hours: We provide full 24/7 support Our prices are always the reality. We try to make our service the delivery of flowers and gifts are available to all. Our product range is designed to suit all tastes and budgets. We have professional florists who constantly develop and improve the catalog of flowers and gifts "", creating a new product line. Flowers Nikolaev Send flowers are Nikolaev and Mykolaiv's region. If you have any questions regarding delivery - request an e-mail:, and we carried it out. You can select the most appropriate payment method for you, we accept CheckOut and Paypal Payments. You get exactly what you ordered, we do not work with agents from other cities, we - Nikolaev florists and allowances on the cost of color we do not have, so we have flower production is cheaper than all the other sites.At the moment we have no negative comments, all our customers are satisfied with gifts and flowers. Guarantee. All of our product is monitored for quality, we never deliver stale flowers or low-quality chocolate, it is not in the image of our floral company, the quality of our product, depends on the mood of our customers and our reputation. We have a very easy to order. Just fill in the order form and wait for a reply letter of receipt of the order and later, a delivery order. Minimum delivery time. Flowers and gifts ordered by our customers, we deliver a period of one hour. We can deliver an order for 1 hour if you need it, just add in the order form, in the "instructions florist, add" your exact time of delivery.